If your company has anything to do with the service industry and you haven't read this book yet, then correct your mistake immediately.
"Customers for Life" is the entire experience of a Cadillac dealership, where everyone from the manager to the salespeople and craftsmen pulls through and sets new records day in and day out, ultimately breaking their own records.
Agree, it's still nice to sell 25% more than yesterday. What should we do that you have surpassed the record you set yourself? you were the best in Dallas anyway, weren't you?
